FrontStage Contact Center for MaxCloud
A fully integrated Omni-Channel Cloud Contact Center Solution
The Optimal combination of Affordability and Functionality
Engage your Customers using their Preferred Communications Channels
Enrich your Customer’s Experience
Engage your customers throughout their entire journey via voice and digital channels (chat, email, fax, SMS, email and social media)
Empower your Agents
FrontStage provides all of the tools required by your agents to interact with your customers quickly and efficiently.
Enable Mangement Insight
Real-time dashboards and historical reporting provide supervisors and company management with key performance metrics.
Web-Based Agent App
The intuitive agent application has a built-in softphone that works with a headset or a Poly telephone. The web-based client does not require version updates. Your agents will access real-time data to deliver excellent service to your customers.
Supervisor App
The FrontStage Supervisor application helps you enhance customer service and agent efficiency by giving your contact center managers and supervisors comprehensive insights into their teams and queues across all voice and digital media channels. You can rely on this application to meet your essential agent performance metrics and customer service standards.
Integrated Call Recording
With FrontStage Call Recording, you can manage your customer interactions and comply with regulations while boosting your agent efficiency. You can securely record both inbound and outbound calls with encryption during transfer and storage. You can also set permissions to limit access to the recorded content to authorized individuals or supervisors.
Real-time & Historical Reporting
FrontStage Reporting makes is easy for your contact center managers and supervisors to gain insight into agent activity. Create and schedule reports to ensure your performance requirements are met and maintained.
Administration
FrontStage provides an intuitive administrative console, empowering administrators to easily configure, monitor, and oversee all aspects of the system. Facilitate the setup of agents, supervisors, workgroups, queues, and routing and distribution rules. Custom workflows are easily developed with a powerful workflow builder. The streamlined user interface is critical to achieving peak contact center performance, ensuring delivery of an impactful customer experience.
