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Unified Communications is quickly becoming both a necessity and a burden for IT departments. As employees want to utilize the technologies that they use in the consumer world within a business networking environment, and executives are buying into the benefits of a UC strategy to improve business processes and bottom lines, IT departments are tasked […]

As presented in previous articles, Skype for Business is a rebranded version of Lync, Microsoft’s business communication tool. It was launched in mid 2015 by Microsoft, and is full of enterprise Unified Communication features, with great tools for company collaboration. But Skype for Business is by no means perfect (although Microsoft is always making changes to enhance the product and correct […]

Technology has enabled us to communicate in many forms.  Telephone calls, video conferencing, instant messaging, text messaging, email and more. In fact, it is likely that the majority of your communication at work is done in some method other than face-to-face, and unless you work in a call center, it can almost be guaranteed you spend […]

Unified Communications (UC) is more than just a buzzword.  It is becoming a business necessity for those who have adopted it and experienced the results of increased productivity and efficiency. UC is not a single product, but, rather, a set of products that work together to provide a consistent unified user-interface and user-experience across devices, whether it […]

When Microsoft purchased Skype and replaced Lync with Skype for Business, industry experts knew big things were in store for Microsoft’s Unified Communications initiatives. And they weren’t wrong. Skype for Business is Lync on steroids. It provides voice, video conferencing, instant messaging, and presence all in one client. But it’s integration with the increasingly (overwhelmingly?) popular […]

Customizable, Geographically Redundant Contact Center Solution Provides Differentiation for Outsourcing Provider SAN JOSE, CA–(Marketwired – Jun 28, 2016) –  AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of premise and cloud-based IP-PBX and Contact Center solutions, announces that its contact center solution has been effectively utilized by Clear Harbor, LLC, a nearshore outsourcing provider that […]

Unified Communications is garnering much attention as more than just a buzz word for business communications, and a big component of that is Presence Technology. Presence Technology is defined as real time information about a person’s availability. Have you ever needed to contact a co-worker and had to think for a minute on whether to […]

Below is yesterday’s press release from Microsoft, announcing their planned acquisition of LinkedIn. Satya Nadella, Microsoft’s CEO, said today’s work is split between tools workers use to get their jobs done, such as Microsoft’s Office 365 programs, and professional networks that connect workers, such as LinkedIn. He believes this deal will weave those two pieces together, bringing the professional […]

It’s no secret that many businesses worldwide are using Office 365. Many is an understatement, as Office 365 is globally the most widely deployed app for enterprise businesses.  These businesses enjoy all the benefits of the Office products everyone is accustomed to, but with a plethora of added perks, the least of which being not […]

For companies who have made the transition to Office 365, they are now facing the task of best utilizing all the features to drive effective use and achieve business value through incorporating appropriate Office 365 capabilities into day-to-day work. From external communications, call center applications, or internal Unified Communications initiatives, Office 365, coupled with Skype for Business, provides an […]