News

SAN JOSE, CA / ACCESSWIRE / September 27, 2017 / AltiGen Communications (ATGN), a leading Microsoft Cloud Solutions provider of fully managed Unified Communications services, announces that its MaxCS Softswitch IP-PBX, and Contact Center solution has been successfully deployed on-premises at Digistream Investigations, a California based surveillance company. The solution was positioned and ultimately sold to […]

What qualities or characteristics set one apart from the rest of the noise in their particular industry? As a credit union, what qualities do you have that sets you apart from the crowd of other banking options? What is it that members recognize as key reasons to use you as their primary financial institution? By taking a […]

Every company has different needs and objectives they must meet on a daily basis, and communication tools are critical to achieve success. From voice calls to web meetings, email communication to text messaging, there are so many platforms and approrpiate modes to streamline communication channels. You may wonder, what use does my company have with instant […]

It is no secret that there are hundreds of millions of Microsoft Office 365 users worldwide (that’s right… hundreds of millions… Microsoft doesn’t release much data on users but did confirm earlier this year there were over 100 million users of their 365 product). It is also no secret that a very, very small majority of […]

SIP trunking continues to be an appealing option for businesses who are looking to reduce costs and protect their data. Even if you’re under a contract with a PSTN provider, SIP trunking can be combined with your solution to ensure maximum efficiency and security as failover. By diversifying your call paths with SIP trunking, you’ll […]

Moving your telecommunications systems to the cloud is a trend that no longer asks the question of “if” but “when.” A Cloud Hosted IP PBX is becoming an inevitable move for many companies. Either your phone system is outdated, needs replacement, or is no longer cost effective. You know the cloud is here to stay… it is practically guaranteed a […]

Long gone are the myths that remote employees will spend their days binge watching Netflix or running errands on the company’s dime. The Harvard Business Review made concrete contradictions to these assumptions in a recent study, siting that working from home can save a company an estimated $1,900 per employee for a nine month period. Companies will save money […]

By now you know we’re a fan of Skype for Business and the capabilities it offers to small or large companies. When integrating all the ways you communicate with a Unified Communication platform and expanding the abilities of Skype for Business, you increase productivity, simplify workflows and increase profitability. The next consideration that comes into play […]

Think back to your school days, when power outages or system failures meant freedom from work or sometimes even early release. The liberation you felt as a young school kid is polar opposite to the feeling you’ll have if your company experiences system failure. No one will be shouting cheers of joy if their progress on […]

AltiGen’s Mike Plumer, Vice President of Sales, was featured in CUInsight this month for his article, Member Satisfaction: Inspect What You Expect. The article is below and is geared towards CU executives looking to improve member experience by measuring member satisfaction: In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality. […]