CoreEngage seamlessly adds voice routing & queuing into Teams while giving you the power and flexibility to add
dynamic channels like Chat, SMS, WhatsApp and Facebook Messaging. Empower your agents to perform at their best!
Unlike standalone platforms, CoreEngage is built within Teams for a unified experience.
Powered by Microsoft Azure AI for smarter, faster responses.
Works with Salesforce, MS Dynamics, Zoho, HubSpot, ServiceNow, and more.
Get real-time analytics, call recording, and regulatory compliance for better decision-making.
CoreEngage is fully embedded in Teams, allowing agents and supervisors to work efficiently within a single, familiar interface.
Functions natively within the Teams application
Unified management of voice, chat, SMS & social messaging
Fully leverages Azure AI for enhanced automation & insights
End to end encryption & compliance in the Microsoft ecosystem
A contact center is only as good as its agents.
CoreEngage equips your team with powerful tools to enhance customer service and productivity.
Real-time language translation, sentiment analysis, and AI-generated conversation summaries.
Ensure agents receive the right conversation at the right time.
Access call status, interaction history, and customer data in one unified interface.
Seamlessly integrates with Salesforce, MS Dynamics, ServiceNow, Zoho, HubSpot, and more.
Supervisors need clear visibility into operations to maximize efficiency and service quality. CoreEngage delivers real-time insights and easy-to-use management tools.
Track ongoing calls, wait times, and abandoned calls in real time.
Assign tasks, override agent statuses, and optimize workflows.
Analyze agent activity, customer satisfaction (CSAT), and performance metrics.
Balance workloads and ensure fast, effective customer responses.
Managing a contact center shouldn’t be complex.
CoreEngage makes it simple with an intuitive admin panel for day-to-day operations.
Manage permissions, assign roles, and define user access.
Configure voice, chat, SMS, WhatsApp & social channels.
Easily create conversation flows for optimized customer journeys.
Set up intelligent call and message routing based on real-time data.
Seamlessly connect CRM systems & business applications.
Managing a contact center requires real-time insights.
CoreEngage provides comprehensive reporting & analytics to optimize performance.
Gain full visibility into customer interactions.
Gather valuable insights during & after interactions.
Monitor key metrics to ensure continuous improvement.
Artificial intelligence enhances efficiency and customer experience. CoreEngage utilizes Azure AI to streamline interactions and reduce agent workload.
Instantly answer FAQs and escalate to live agents when needed.
Reduce agent response time with instant, automated notes.
Serve a global audience without language barriers.
Track customer emotions and measure agent performance.
CoreEngage, powered by ROGER365.IO, is built on Microsoft Azure’s serverless architecture—ensuring a secure, scalable, and reliable platform.
Connect securely with third-party applications.
Ensures compliance with ISO 27001, PCI DSS, GDPR, HIPAA.
Stores customer interactions securely in your Azure tenant.
Associates calls with specific users for audit & regulatory requirements.
Unlock the full potential of Microsoft Teams with CoreEngage! Enhance efficiency, improve customer interactions, and gain AI-powered insights—all within a secure, scalable, and compliant platform.
Contact Us Today to see how CoreEngage can transform your business!
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