Customer Engagement for Microsoft Teams

Transform Teams into your AI Powered Customer Engagement Platform

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Businesses Empowered

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Financial Services Customers

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Years in Business

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Our AI Powered Customer Engagement solutions are built on Teams – the world's leading business communications platform

Teams Phone Solution Overview:

Enterprise-class calling, meetings, messaging, and AI-powered productivity - all within the Microsoft 365 ecosystem

Enterprise Voice: Deploy Microsoft Teams calling solutions across your organization.

Unified Communications: Manage calling, meetings, and collaboration in Teams.

Built-in Security: Ensure compliance with the Microsoft 365 security stack.

Azure Resiliency: Achieve business continuity with Microsoft Azure infrastructure.

Simplified IT: Consolidate communications and reduce administrative overhead.

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Team Solutions

Reduction in

20 - 20 %

Telecom Costs

Increase in Mobile

0 %

Worker Efficiency

Reduction in IT

60 - 60 %

Management Overhead

ROI in

0 %

Three Years

AI-Powered Teams Contact Center

Deliver seamless customer interactions across voice, chat, SMS, and social; all inside Microsoft Teams. Altigen's AI Teams Contact Center solution enables support and service teams to operate from a single interface while improving response times and customer experience.

What you can do:

Omnichannel Engagement: Handle voice, chat, SMS, and social interactions.

AI-Powered Routing: Automate call distribution and self-service workflows.

Real-Time Analytics: Monitor performance with live dashboards and insights.

CRM Integration: Connect with Salesforce, Dynamics 365, and ServiceNow.

Unified Workspace: Manage customer conversations without leaving Teams.

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Compliance Call Recording for Microsoft Teams

Securely Capture, Store, and Analyze Business Conversations

Altigen's compliance call recording for Microsoft Teams helps organizations capture interactions securely, meet regulatory requirements, and gain key insights.

What you can do:

Secure Recording: Record Microsoft Teams calls with enterprise-grade security.

Conversation Transcripts: Access searchable transcripts for faster review.

AI Insights: Analyze sentiment, topics, and conversation trends.

Regulatory Compliance: Meet industry-specific compliance and audit requirements.

Centralized Access: Store and manage recordings from a single platform.

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Microsoft Teams Solutions for Financial Institutions

Secure and Compliant Customer-Centric Communications

Deploy a complete Microsoft Teams solution designed for financial institutions. Get enterprise calling, AI-powered customer engagement, compliant communications, and workflow automation on a single platform.

What you can do:

Secure Communications: Enterprise grade encryption and centralized access controls

AI Contact Center: Enable AI-powered customer engagement within Teams.

Regulatory Compliance: Support call recording and data policy requirements.

Omnichannel Service: Improve customer experiences across communication channels.

Workflow Automation: Add AI-driven authentication and service workflows.

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Ready to Transform Business Communication with Microsoft Teams?

Modernize business communications and customer engagement with Altigen’s Teams solutions.

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Customer Engagement for Microsoft Teams

Our AI Powered Customer Engagement solutions are built on Teams – the world's leading business communications platform

Team Solutions

AI-Powered Teams Contact Center

Compliance Call Recording for Microsoft Teams

Microsoft Teams Solutions for Financial Institutions

Ready to Transform Business Communication with Microsoft Teams?

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