CoreEngage Contact Center for Microsoft Teams

An AI Powered Omni-Channel Contact Center Natively Integrated with Microsoft Teams.

Teams Customers

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Agents Empowered

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Teams Certified

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AI-Powered Conversation Intelligence
Drive better outcomes for every customer interaction
True Omni-Channel Engagement
Voice, chat, email, and SMS in a single unified platform
Advanced Reporting
Gain actionable insights on contact center performance
Compliance Recording
Record and retrieve calls with custom filters
Seamless CRM Integration
Enable agents to access customer information without switching apps

How Customers Benefit from CoreEngage

Increase in 1st Call Resolution

15- 15 %

Improvement in Call Handle Times

20- 20 %

Increase in Agent Productivity

25- 25 %

Reduction in Cost per Contact

30- 30 %

Ramp Agents Quickly
Intuitive and easy for agents, all within the Teams app
Give Agents the Right Context
AI-generated summaries of previous interactions help agents resolve issues faster.
Support Every Customer Channel
Handle voice, chat, email, and SMS from one integrated desktop
Make CRM Integration Easy
View customer records in-app or launch the CRM record with one click.
Improve Efficiency with Intelligent Routing
Connect every conversation to the right agent

Real-Time Operations Dashboard
Monitor agents, queues, and SLAs from a single dashboard
AI-Powered Quality Management
Automatically review every conversation using AI
Performance Coaching
Monitor, coach, and support agents during live interactions
Workforce Optimization
Forecast staffing needs using historical trends & analytics
Executive Reporting & Insights
Track KPIs with executive-ready dashboards and key insights

Configure Users, Roles & Permissions
Assign role-based access for admins, supervisors, and agents
Simplify User & Queue Administration
Simplify user provisioning and queue management with Microsoft Entra ID
Centralized Contact Center Administration
Manage your contact center from a single admin console
Enterprise-Grade Security
Secure access with Microsoft Entra ID and Zero Trust security
Cloud-Native Management
Simplify upgrades, maintenance, and system administration

Faster Customer Service
Use AI 1st to handle routine questions 24x7
Lower Operational Costs
Handle more interactions without adding staff
Improve Agent Productivity
Interaction history and conversation summaries
Increase Quality and Consistency
Automatically evaluate every customer interaction
Gain Actionable Insights
View sentiment, trends and performance

Deployed in Azure
CoreEngage is deployed in multiple Microsoft Azure datacenters worldwide, to ensure maximum uptime and full disaster recovery capabilities.
Data Sovereignty
Data is processed in your regional Azure data centers and stored in the customer tenant. Customers retain control over encryption keys and data access rights.
Security & Compliance
In addition to inheriting Azure security policies, CoreEngage is ISO 27001 certified, and GDPR and NIS2 - SC-30 compliant. Altigen is further SOC 2 compliant.
Microsoft Certifications
CoreEngage is a certified Microsoft365 application. It has further been certified as a Teams Contact Center application for both the Extend and Unify models.

CoreEngage makes it simple. Contact us to learn more or to schedule a personalized product demonstration or free, no obligation proof of concept.