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AI-IVR Self Service

An Integrated Customer Self Service IVR Platform for Fiserv Core Customers

ConvergeIT® IVR – Powered by AI & Built for Financial Services

Proven Expertise, Trusted by 1,500+ Banks & Credit Unions

Altigen’s AI-driven IVR is available through Fiserv, the global leader in financial services technology.

This solution seamlessly integrates with:

Fiserv Core Account Processors
ConvergeIT Contact Center
CRM & Banking Applications

With advancements in AI, Speech Recognition, Text-to-Speech, and Caller Authentication, IVR is evolving from touch-tone menus to a secure, conversational experience. Available 24/7, customers can check balances, make secure transactions, and get answers—as easily as saying, “Call my bank.”

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AI-Powered Customer Engagement

ConvergeIT® IVR securely leverages Microsoft Azure AI to handle both common inquiries and transaction requests effortlessly:

  • “What are your hours?”
  • “How do I apply for a loan?”
  • “How much do I have in my savings?”
  • “I need to transfer money.”

Why It Matters:

Conversational, easy-to-use experience encourages self-service
Frees up agents to focus on complex tasks and new business opportunities
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Speech Recognition & Text-to-Speech

ConvergeIT® IVR leverages Microsoft’s state of the art, AI speech services to deliver natural, context-aware interactions:

Highly accurate Speech Recognition that improves over time
AI-enhanced Text-to-Speech for a human-like response—no robotic voices!

Better Understanding = Higher IVR Adoption & Customer Satisfaction

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Secure SIP Authentication & Fraud Prevention

Fraud is a growing concern for banks & credit unions. ConvergeIT® IVR offers advanced security features to combat phone-based fraud:

TrustID Authentication

Real-time network forensics analyze the incoming call before it connects, tagging it as High, Normal, or Low Trust.

Voice Biometrics

Customers record a short phrase for authentication. Next time they call from the same phone, their voice automatically verifies their identity.

One-Time Password

One Time Passcodes are sent via SMS or Email to the customer’s information on file for added security.

Trust ID + Voice Biometrics + OTP = Secure, Frictionless Self-Service

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Contact Center Integration

ConvergeIT® IVR can transfer information to a Contact Center for improved efficiency.

Incoming calls can be routed to the IVR for pre-authentication.
Calls transferred from the IVR can pass account information.
Calls transferred from the IVR can pass TrustID, Biometrics and One-Time Password.

Provide your customers and members with a great self-service experience.  Enable your agents to focus on providing great service by eliminating the manual authentication process.  

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Ready to see how AI Self-Service can help your Bank or Credit Union?

Contact Us Today!
Trusted by thousands of Companies, including 1,500 Financial Institutions.
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