Altigen’s AI-driven IVR is available through Fiserv, the global leader in financial services technology.
This solution seamlessly integrates with:
With advancements in AI, Speech Recognition, Text-to-Speech, and Caller Authentication, IVR is evolving from touch-tone menus to a secure, conversational experience. Available 24/7, customers can check balances, make secure transactions, and get answers—as easily as saying, “Call my bank.”
ConvergeIT® IVR securely leverages Microsoft Azure AI to handle both common inquiries and transaction requests effortlessly:
Why It Matters:
ConvergeIT® IVR leverages Microsoft’s state of the art, AI speech services to deliver natural, context-aware interactions:
Better Understanding = Higher IVR Adoption & Customer Satisfaction
Fraud is a growing concern for banks & credit unions. ConvergeIT® IVR offers advanced security features to combat phone-based fraud:
Real-time network forensics analyze the incoming call before it connects, tagging it as High, Normal, or Low Trust.
Customers record a short phrase for authentication. Next time they call from the same phone, their voice automatically verifies their identity.
One Time Passcodes are sent via SMS or Email to the customer’s information on file for added security.
Trust ID + Voice Biometrics + OTP = Secure, Frictionless Self-Service
ConvergeIT® IVR can transfer information to a Contact Center for improved efficiency.
Provide your customers and members with a great self-service experience. Enable your agents to focus on providing great service by eliminating the manual authentication process.
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