Teams Phone Support and Migration Services

Seamless PBX Migration to Teams – On Time and On Budget

Comprehensive Services for Teams Phone

Altigen provides the skills, services, training and support needed for a successful deployment!

With our CoreMigrate service, we can greatly reduce your deployment times by automating the labor-intensive tasks.

For advanced requirements, our CoreEngage Omni-Channel Contact Center can be implemented to your specific needs.

As a Teams Phone Direct Routing provider, we can help with number porting and selecting a cost- effective SIP services plan.

Finally, with our training and ongoing support, we’ll ensure you meet your goals and requirements.

Phase 1: Discovery

Understanding your current PBX setup is the first step. Our automated discovery tool extracts crucial data from legacy PBX systems, including:

Call Detail Reporting

Gain insights into current call flow and usage.

Active Directory & Voicemail Data

Identify users and required configurations.

Network Edge Switches & Infrastructure

Ensure smooth connectivity.

We deliver a detailed Audit Summary Report to map out your migration plan.

Once we’ve analyzed your PBX environment, we transform the data for seamless integration with Teams Phone.

Consultation & Data Verification

Review and normalize data for Teams.

Feature Mapping

Identify PBX functionalities and match them to Teams capabilities.

Auto Attendants & Call Queues

Best practice recommendations for call handling.

Detailed Migration Plan

A step-by-step guide for a smooth transition.

We confirm all configurations before deployment.

Phase 2: Transformation

Phase 3: Deploy Teams Phone

With the groundwork in place, it’s time to implement Teams Phone, ensuring all users and devices are properly configured.

Import Transformed Data

Migrate PBX data into a Teams-ready structure.

User & Device Mapping

Assign correct Teams settings to users and endpoints.

Custom Configuration

Fine-tune Teams Phone features based on your needs.

Pre-Launch Review

Validate the system before going live.

Your new Teams Phone solution is now ready to launch!

Successful migrations don’t end at deployment. Our training and support helps you maximize the benefits of Teams Phone!

Training for Team Leads

Hands-on guidance for smooth adoption.

Altigen Academy Video Training

On-demand learning for all users.

Post-Deployment Support

Assistance with troubleshooting, moves, adds, and changes.

Empower your team with the knowledge and tools to excel with Teams Phone!

Phase 4: Training & Support

Ready to Migrate to Microsoft Teams Phone?

Contact Us Today to Start Your Teams Phone Migration!