Altigen News Archives

Altigen Announces Public Preview of FrontStage – A Native, Omni-Channel Contact Center Solution for Microsoft Teams MILPITAS, CA / ACCESSWIRE / March 1, 2022 / Altigen Communications Inc. (OTCQB:ATGN), a leading Silicon Valley-based provider of cloud-based Customer Experience (CXaaS) solutions built on Microsoft technologies, today announced it is moving into public preview of FrontStage for […]

Altigen to Host Virtual Investor Day on March 8, 2022  MILPITAS, CA / ACCESSWIRE / February 22, 2022 / Altigen Communications Inc. (OTCQB: ATGN), a Silicon Valley-based leading provider of Cloud-based Customer Experience solutions built on Microsoft technologies, will be hosting a virtual Investor Day on March 8, 2022, at 8:30 a.m. Pacific Standard Time. “We’re […]

Altigen Enhances its FinTech Solutions with Voice Biometrics Security for Banks and Credit Unions MILPITAS, CA / ACCESSWIRE / February 15, 2022 / Altigen Communications Inc. (OTCQB: ATGN), a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, today announced it has enhanced its financial services solutions with voice print technology. Preventing fraud is a major […]

In this month’s Partner Spotlight, we spent some time with the team at American Technology Services, LLC (ATS). Let’s get right into the details! Who is ATS? American Technology Services, LLC (ATS) is a Managed IT and Security Services Provider and Custom Software Development company headquartered in NYC and Fairfax, VA. ATS was founded in […]

In this month’s Partner Spotlight, we sat down with Jeroen Andre de la Porte, Managing Director of SoftApp. Q: Thanks for joining for joining us today Jeroen.  Let’s start by having you briefly introduce yourself and SoftApp to our audience. A: Thank you for the invite, Altigen Team – this is much appreciated! My first […]

On November 24, 2021, Microsoft announced changes to their Direct Routing SIP interface and Teams Direct Routing. Below is a summary of those announcements. Direct Routing will stop processing SIP requests which have ‘Replaces’ headers Change:  Starting on January 3rd, 2022, Direct Routing will stop processing SIP requests which have ‘Replaces’ headers. This will affect […]

In this week’s Partner Spotlight, we talk to Mike Grady from Gracon Services. Gracon has been providing technology solutions to businesses for nearly 40 years with a goal to improve customer business performance and provide successful technology platforms based upon customer requirements. They strive to help technology managers develop a solid foundation and business strategy […]

As reported in The Verge (link), Microsoft has seen some big growth in Microsoft Teams at the beginning of the pandemic, and it has been accelerating over the past six months. Microsoft Teams now has 115 million daily active users, that’s more than a 50 percent rise six months ago. The pandemic has definitely thrown […]

Altigen Communications has selected Code Software, developers of world-class reporting, analytics and management solutions for industry-leading Unified Communications platforms, as its strategic supplier for cloud-based Call Reporting and Recording solutions for Microsoft Teams. Code’s solutions will be deployed in Microsoft Azure, fully integrated with Altigen’s Teams service delivery platform, and delivered by Altigen as a […]

Altigen’s native Teams Contact Center Cloud service utilizes Microsoft’s speech Recognition for Auto attendant and IVR systems. We utilize some of the best performing Speech Recognition engines available. Choosing to integrate with Microsoft Speech Recognition was not just about the fact that our solution is native to Teams, but the high performance and reliability of […]