Secure solutions that enable world-class service with Teams Phone, Omni-Channel Contact Center, Authentication and AI Self-Service
Secure solutions that enable world-class service:
For institutions using a Fiserv Core Account Processor, we provide the following under Fiserv’s ConvergeIT® brand:
Seamlessly integrated with Fiserv’s Core Account Processors and delivered under their ConvergeIT® brand, our solutions help financial institutions improve efficiency, security, and customer experience.
Teams Phone license can be added to Microsoft 365
A single, secure platform for communications
A safe path forward that keeps pace with technology
Teams incorporates encryption, MFA and compliance
Utilizes secure Azure AI for advanced functionality such as translation, sentiment, speech recognition, etc.
Replace your traditional PBX with Microsoft Teams Phone, ensuring reliable, cost-effective enterprise communication.
A fully native Teams-based contact center supporting voice, chat, SMS, social media, and WhatsApp.
Secure, high-quality SIP trunk services with domestic & international calling, number porting, caller ID, and E-911.
Effortless migration from your existing system to Teams, including project planning, deployment, and support.
Ongoing technical support to keep your Teams platform running smoothly at all times.
Transform customer interactions with ConvergeIT® IVR by Fiserv, featuring:
By enabling self-service for routine transactions, your agents can focus on high-value interactions and new business opportunities.
Protect against telephone-based fraud with Secure SIP Authentication, a dual-layer security solution using:
Verifies identity before the call connects
Ensures secure access for sensitive transactions
SMS and Email codes
Pre-authenticated calls mean faster agent response times & improved security!
Elevate every customer interaction at your Bank or Credit Union— directly within Microsoft Teams.
CoreEngage upgrades your Microsoft 365 investment into an enterprise grade Omni-channel Contact Center.
Unlike standalone platforms, CoreEngage is built within Teams for a unified experience.
Powered by Microsoft Azure OpenAI for smarter, faster responses.
Works with Salesforce, MS Dynamics, Zoho, HubSpot, ServiceNow, and more.
Get real-time analytics, call recording, and regulatory compliance for better decision-making.
A fully hosted cloud phone system with built-in Unified Communications & PBX features. No hardware to maintain, no costly upgrades—just seamless, hassle-free communication.
Migrating to MaxCloud UC eliminates on-premises equipment, and reduces IT management overhead, while significantly reducing telecom expenses.
MaxCloud UC is a comprehensive solution offering Voice, Messaging, Mobility, Audio & Video Conferencing, plus local and domestic calling plans.
Easily set up and configure users, assign phone numbers, features, and applications all with a few clicks. Each user license includes support for a desktop phone, softphone and cell phone application.
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