News

We’ve launched our Microsoft Teams Certified Direct Routing Managed Service powered by Ribbon’s scalable session border controllers (SBCs) hosted in Azure. “With more and more companies subscribing to Microsoft Office 365 and adopting Teams Phone System, Voice communication will continue to be a cornerstone of the Microsoft Modern Workplace,” said David Tang, Chief Operations Officer […]

Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams.  According to Mark Sexauer, Altigen’s Director of Microsoft UC Solutions, “Our new solutions for Microsoft Teams, including […]

Altigen is now offering its Direct Routing solution for Microsoft Phone System. Direct Routing enables service providers using Microsoft certified Session Border Controllers (SBC) to connect directly to Microsoft Phone System. This further allows customers to choose a service provider with a certified solution as an alternative to Microsoft Calling Plans. Altigen’s Direct Routing solution […]

We’ve officially moved to our new corporate headquarters! After 10 years in San Jose, we’ve moved a few miles North to 670 N. McCarthy Blvd in Milpitas, CA.  The employees are enjoying the new location and extremely nice facilities. “We’re pleased to announce our new headquarters. A change of scenery has excited everyone in the […]

Altigen will be exhibiting at the upcoming Comms vNext conference on June 5th and 6th in Denver, CO.   This is a great opportunity for organizations interested in Microsoft’s Unified Communications solutions and roadmap to learn more about Skype for Business and Teams, and to network with your industry peers. At the event Altigen will be […]

Have you considered the benefits of deploying live web chat software on your website? It can be a daunting task to implement and where do you start? We’ve compiled the top 10 reasons why live web chat will help your business. Altigen’s MaxChat Application allows you to easily handle live chat communications which include web […]

With technology improving everyday, customers expect more features and customization within an online experience. E-commerce experiences are also expected to be simple and seamless, as that is the new norm. The expansion of e-commerce creates more noise in the marketplace, forcing businesses to increase their competitive advantage. One way that businesses can stay competitive is […]

PBX has been the tried and true solution for office communication over the past several decades. However, in recent years, PBX alone has not been able to provide the range of services that many businesses need. PBX systems have also become increasingly difficult to integrate with other communication services, and finding a product that is […]

PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several other options that have more features for a lower price, so if you’re in the […]

According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of communication in our everyday lives, especially for younger generations like Millennials and Generation Z, it’s […]