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According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of communication in our everyday lives, especially for younger generations like Millennials and Generation Z, it’s […]

Between phone calls, email, live chat, and now text messaging, there are seemingly limitless ways to get in contact with customers to provide support. With other modes of communication already in place, do businesses really need SMS text support? Although the customer service process would certainly go on without it, text support can actually provide […]

Live chat can do much more than improve your customer service process. In addition to helping customers through their questions and concerns, it can build a list of qualified leads. Users of live chat have already been browsing your website, and were interested enough in the product or service offerings to contact your business. Even […]

As explained in our recent article, Is Live Chat the New Frontier for Customer Service,  live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating efficiencies and increasing sales. Here’s why connecting with customers through live chat increases sales and […]

Live chat is a tool that’s becoming more popular on websites today. Although, many businesses are reluctant to embrace live chat due to uncertainties of the cost versus benefit. Would a business really need live chat if phone and email customer service options are already available? Yes, because it offers benefits that other modes of […]

In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if phone systems are neglected? A Toyota dealership in Summit County, OH experienced this first hand […]

Facebook has concluded that 87 million users were affected by the Cambridge Analytica data breach, most of which are residents of the United States. The personal information gathered from users was used to impact the presidential election. This scandal has been highly debated over the last few weeks, and the discussion continues as Facebook co-founder […]

Converting to a new phone system is a huge undertaking, which can deter businesses from making the switch. Despite this, many small to medium sized business are choosing to move their phone systems to the cloud. A cloud communication system can increase efficiency, cut operating costs over time, and it’s fully customizable unlike most of […]

Many businesses continue to use PBX lines, and although they still work, it doesn’t make them secure. PBX lines create several branches off of the main phone line, and in many cases are routing voice traffic over internet connections, which results in a severe lack of security. Maintaining security is essential for businesses, especially financial […]

Life is unpredictable, but your business shouldn’t be. You never know when a disaster may strike, and it’s important to be prepared to deal with the obstacles that come with it. For many businesses, losing phone connectivity is detrimental. When people lose contact with your business, it can lead to dissatisfied customers, lost sales, and […]