unified communications Archives
SMS Text: A Customer’s Most Preferred Communication Method
According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of communication in our everyday lives, especially for younger generations like Millennials and Generation Z, it’s […]
Live Chat: A New Way to Increase Online Sales
As explained in our recent article, Is Live Chat the New Frontier for Customer Service, live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating efficiencies and increasing sales. Here’s why connecting with customers through live chat increases sales and […]
The Reality of Phone Systems Without Security
In a recent blog we discussed the importance of phone security, and the means through which an internet connection is established. We all know security is something we should monitor when it comes to our computers, but what happens if phone systems are neglected? A Toyota dealership in Summit County, OH experienced this first hand […]
The State of Communications in Light of the Facebook Data Breach
Facebook has concluded that 87 million users were affected by the Cambridge Analytica data breach, most of which are residents of the United States. The personal information gathered from users was used to impact the presidential election. This scandal has been highly debated over the last few weeks, and the discussion continues as Facebook co-founder […]
Just Because Your Phone System Works Doesn’t Make it Secure
Many businesses continue to use PBX lines, and although they still work, it doesn’t make them secure. PBX lines create several branches off of the main phone line, and in many cases are routing voice traffic over internet connections, which results in a severe lack of security. Maintaining security is essential for businesses, especially financial […]
How Will Unified Communication Benefit Your Business?
Wouldn’t it be nice if you could unify communications using only one system? With all the platforms we use to keep in touch in organizations today, details can get passed over and miscommunications arise and it’s no surprise that important messages slip through the cracks. Keeping things connected can save your business time, money, and […]
Why Hosted Skype for Business is the Gold Standard
With the Winter Olympics upon us, there is no doubt winning an Olympic medal is amazing. Just making the Olympics is impressive, but to be deemed the top 3 in the world in your sport is mind boggling. Winning a bronze: Great! Silver? Wow! Really darn impressive. But Olympians strive for Gold. So we will […]
Hosted Skype for Business Video Presented by Altigen
Watch our Hosted Skype for Business Video! Skype for Business is the world’s leading Unified Communications platform, providing Instant Messaging, Presence, Voice and Video Calling, Desktop Sharing, Web Conferencing and Mobility. Find out how Hosted Skype for Business can help your business cut costs, improve business continuity and agility, and simplify management solutions by viewing […]
Flexibility of Collaboration with Skype for Business
The modern work space has transformed from what it used to be. Gone are the days where your entire department sits in a large conference room, reviewing last month’s sales report on a large projector, while the single employee in the West Coast office is on speakerphone in the center of the table. There was […]
Overcoming Challenges Migrating from Lync to Skype for Business
As your plans for updating your business IT hardware and software begin to unfold here in 2018, you and your team have most likely prepared well and laid out the basic ground work for any upgrades and projects. As with many significant undertakings, however, there are going to be items on your list that you […]
