unified communications Archives

Email remains a primary communication function for many businesses. Most likely, your employees use email to communicate with colleagues, customers and vendors on a daily basis. Phone calls continue to be used for customer support, sales calls, business partner and intra-company communication when  further clarification is needed on a topic discussed in email. Instant messages are […]

Asking this question for most businesses is like asking “how important is the air you breathe to your staying alive strategy?”  Auto Attendant is an absolute necessity for a business, especially one with an internal help desk or call center, as are many of the other advanced calling features today’s UC platforms are lagging behind […]

For every business who has adopted Skype for Business for robust Unified Communications features such as instant messaging, web conferencing, collaboration, and it’s integration with Microsoft Office 365, there is a business not ready to make the move due to communication requirements not included with the solution. More often than not, businesses who run internal help desks […]

Communication impacts productivity. It is the glue that keeps projects on tasks and our overall efficiency at work ever increasing. From a company-wide perspective, improving communications can ensure your organization is running smoothly. But a company is the sum of all of its parts, and its parts are your employees. No matter how many tools and resources […]

If you organization has decided to implement a Unified Communications solution, you have no doubt looked at the world’s leading UC platform, Microsoft Office 365 with Skype for Business. Being the most popular solution for organizations, there are countless resources available on the web to learn more about the product: its benefits, implementation, and quick tips.  Here […]

Effective and efficient communication within any organization will provide increased productivity and decreased costs. Communication is the heartbeat of your business: It’s everything you do, who you do it with, and how you do it. Statistics have proven that effective communication directly impacts profitability, and investments into improving communication will reward your business with a faster Return […]

One common theme in Unified Communications strategy surrounds choosing premise based, DIY solutions versus hosted solutions. Total Cost of Ownership (TCO) is featured in these discussions, especially since the upfront capital expenditures to deploy a solution can immediately put a halt to the good intentions. While Microsoft’s Skype for Business integration with Office 365 has made […]

col·lab·o·ra·tion kəˌlabəˈrāSH(ə)n/ noun: the action of working with someone to produce or create something. In business terms, collaboration used to mean a conversation across a desk. With Unified Communications, it has evolved to mean an interactive experience on multiple devices, with multiple methods, between multiple people, located in different states/countries/continents, anytime, anywhere. Knowledge is shared in real time, work is done […]

As with all things in life, if you have decided to move your business phone systems to a VoIP solution, you have choices to make. Do you purchase the IP PBX and run and operate the system on premise, or do you look to eliminate the capital expenditure and move to a Hosted IP PBX? […]

AltiGen Announces Its New UC Cloud, Combining Hosted Skype for Business With AltiGen’s Natively Integrated Cloud Contact Center Solution SAN JOSE, CA–(Marketwired – Sep 20, 2016) – AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of Microsoft-based Cloud Unified Communications solutions, announces the availability of AltiGen UC Cloud, an innovative cloud solution combining the capabilities of […]