Katrina Santa Maria, Author at Altigen

Using Artificial Intelligence in the Contact Center-A Practical Approach  By Mike Plumer, Altigen VP of Sales  AI is getting a lot of attention.  Capabilities are increasing exponentially, and announcements about breakthroughs and ways in which it could affect future daily life are constantly in the news.  It can all be a bit overwhelming.    In discussions […]

Is There Really an AI Bubble? Debunking the Myths and Unlocking Your Business’s Potential The buzz around artificial intelligence (AI) is inescapable. From news headlines warning of an impending AI bubble to skeptics claiming the technology is overhyped, the narrative seems to focus more on doubt than opportunity. But what if these perceptions are wrong? […]

Voice of the Microsoft Partner: Best Marketing Bets for 2024 In the recent VOMP session featuring marketing strategies for MSPs in 2024. Our very own Michael Plumer and other expert speakers, including Aditya Mohan, and Sherman Crancer (LION), share insights on effective ROI calculation, industry targeting, and integrating marketing with sales. Learn about product vs. […]

Valley Regional Fire Authority Leverages Microsoft Teams Investment Valley Regional Fire Authority (VRFA) recently worked with Altigen Technologies to migrate from an on-premises Mitel phone system and Zoom web conferencing service to Microsoft Teams Phone.  VRFA provides critical fire and life safety services for the cities of Algona, Auburn and Pacific in Washington State.  Spread […]

Complete Your Teams Unified Communications Journey by Implementing Teams Phone  Microsoft Teams has enjoyed great success as a Collaboration platform since its release in 2017.  With over 320 million users worldwide and 91% of Fortune 100 companies using Microsoft Teams for communication, it is the most widely used platform for business’ today.    What has not […]

Unlocking Business Potential with Altigen’s Unified Communications Introduction In the dynamic landscape of modern business, effective communication is paramount to success. Unified Communications (UC) can revolutionize how organizations connect, collaborate, and thrive. This document highlights the many benefits of adopting Unified Communications with Altigen and empowering businesses to transcend traditional communication barriers. The Power of […]

Altigen Technologies is thrilled to announce the appointment of Sharique Shaikh as the new Director of Consulting Services. With an extensive background in custom software development and integration, Sharique brings a wealth of industry knowledge and experience to his role. Prior to joining Altigen Technologies, Sharique spent two decades at Sprint/T-Mobile, where he served as […]