AI Solutions Archives

AI for Business: A Huge Success at the Pleasant Grove Chamber of Commerce! By Mark Allen, Altigen Technologies What an incredible day! A huge thank you to the Pleasant Grove Chamber of Commerce for inviting me, Mark Allen from Altigen Technologies, to present on AI in the heart of the Silicon Slopes area. It was […]

The AI-Powered Customer Experience Revolution: Where We Are and Where We’re Headed Customer experience (CX) has long been the battleground for business differentiation. In the past, companies relied on human agents, scripted interactions, and rigid workflows to handle customer inquiries. But with the rise of artificial intelligence, the CX landscape is undergoing a fundamental transformation—one […]

The Evolution of AI: From Keyword Recognition to Context-Aware Conversations by Mark Allen, Chief Product and Innovations Officer at Altigen Communications Artificial intelligence has come a long way in the last decade, especially in the field of conversational AI. In its earliest iterations, AI was little more than a clever keyword recognition engine. Early chatbots […]

Using Artificial Intelligence in the Contact Center-A Practical Approach  By Mike Plumer, Altigen VP of Sales  AI is getting a lot of attention.  Capabilities are increasing exponentially, and announcements about breakthroughs and ways in which it could affect future daily life are constantly in the news.  It can all be a bit overwhelming.    In discussions […]