chatbot Archives

The Evolution of AI: From Keyword Recognition to Context-Aware Conversations by Mark Allen, Chief Product and Innovations Officer at Altigen Communications Artificial intelligence has come a long way in the last decade, especially in the field of conversational AI. In its earliest iterations, AI was little more than a clever keyword recognition engine. Early chatbots […]

With technology improving everyday, customers expect more features and customization within an online experience. E-commerce experiences are also expected to be simple and seamless, as that is the new norm. The expansion of e-commerce creates more noise in the marketplace, forcing businesses to increase their competitive advantage. One way that businesses can stay competitive is […]