MaxCloud UC has been built specifically for IT MSPs, with a focus on organizations that want to add cloud voice without adding telecom complexity, compliance burden, or support overhead. Powered by NetSapiens and delivered by Altigen as a managed service, MaxCloud UC combines enterprise-grade UCaaS capabilities with an MSP-ready operating model that scales with your business.
MaxCloud UC removes the obstacles that have historically kept MSPs out of the voice market—so you can focus on high-margin recurring revenue, frictionless delivery, and stronger customer retention.
MaxCloud UC gives you the tools and processes you need to deliver cloud voice with confidence — from onboarding through post-deployment support.
With the MaxCloud UC Partner Program you can accelerate time-to-revenue, reduce operational friction, and deliver a consistent experience across your customer base.
MaxCloud UC enables you to easily brand, customize, deploy and scale your cloud voice business without the need to invest in expensive telecom infrastructure.
MaxCloud UC delivers enterprise-grade calling and unified communications capabilities on the proven NetSapiens foundation. You get a modern UCaaS platform built to scale, with the reliability and breadth of features your customers expect – all backed by Altigen’s white-glove delivery model.
MaxCloud UC enables you to deliver UCaaS under your MSP brand—strengthening your customer relationships and protecting your business. Your customers view you as the trusted provider, while we operate behind the scenes to support your UCaaS business.
MaxCloud UC includes Altigen’s Service Delivery Cloud portal to simplify the onboarding of customers, efficiently manage users and services, and to bill your customers for services delivered. Standardized workflows simplify administration while supporting repeatable deployments at scale.
You control your pricing and packaging—so MaxCloud UC fits seamlessly into your managed services agreements and margin strategy. Sell MaxCloud UC standalone, bundle it into your MSP stack, or tier it into packaged offerings based on customer needs.
MaxCloud UC supports multiple billing models to match how your business operates:
(standard MSP model)
(white-label billing support)
you bill UCaaS, and Altigen bills telecom services including taxation
This flexibility reduces administrative burden while preserving your pricing strategy and customer experience.
We are a full service organization focused on supporting your UCaaS business before, during, and after customers go live – so you can deliver MaxCloud UC confidently without building a telecom department.
On-demand training enables your team quickly without pulling focus from core MSP operations. Training covers platform fundamentals, onboarding best practices, deployment workflows, and real-world guidance for supporting customers post go-live.
Need help winning an opportunity? Altigen can support discovery, solution design, and customer-ready deployment planning to help you close faster and deliver with confidence—especially for MSPs launching voice for the first time.
MaxCloud UC partners have access to MSP-ready marketing content to accelerate go-to-market execution, including customer presentations, brandable brochures and website content. We’re also happy to work with your to develop custom content to help to drive your UCaaS business.
The complexities of traditional UCaaS platforms, along with telecom billing, compliance and support are the biggest challenges for MSPs looking to offer business voice services. The demands on support are also more stringent as everyone expects 24/7 support. With Altigen, you have a voice partner who understands all of these issues – and who ensures that that these issues do not become your problems.
Voice gets complicated fast – Auto Attendants, dial plans, and call flows can be difficult for teams not having telecom expertise. MaxCloud UC eliminates these issues with its simplified administration, backed by Altigen’s white-glove delivery model.
UCaaS solutions can create challenges with provisioning, number porting, moves, adds and changes, and the like. Altigen acts as your operational backbone so you can scale voice business without adding operational complexity or specialized telecom headcount.
Telecom introduces regulatory and identity obligations that most MSPs haven’t previously dealt with – including the FCC requirements for different taxation and surcharges for every municipality, E911 availability and accuracy, the new Robocall Mitigation Database and Know Your Customer regulations, and more. Our team of telecom experts can handle all of these issues on your behalf, enabling you to focus on what you do best.
When voice breaks, customers expect immediate resolution with escalations often involving carrier-level troubleshooting. Altigen’s MSP-ready support model enables our MSP partners to utilize Altigen’s level 1 support team on a white label basis to keep you customers running smoothly.
Get in touch with us today to discover how we can help you achieve your goals.
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