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Microsoft Teams Native · Fully Managed by Altigen

Compliance Call Recording and AI Analytics for Regulated Industries and MSPs

Securely record, analyze, and manage business conversations with built-in AI analytics, ensuring compliance, improving performance, and delivering better customer outcomes.
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  • Trusted by 1,500+ financial institutions

Why Businesses Need Compliant Call Recording

Every conversation carries risk for businesses operating in regulated industries. Missing a recorded call, failing an audit, or being unable to produce evidence during a dispute can result in regulatory penalties and lost customer trust. Here is why compliant call recordings are critical.

Automatic and Secure Call Recording

Every conversation is automatically captured, encrypted, and stored. No manual intervention required.

AI Call Analysis at Scale

AI automatically transcribes and analyzes calls, identifying risks, sentiment, and customer behavior.

Audit-Ready Compliance Records

Time-stamped, verifiable records with structured retention policies that meet compliance requirements.

Searchable Conversation Intelligence

Find any conversation instantly with intelligent filtering, keyword search, and AI-powered topic detection.
Calls Captured Automatically
0 %
Reduction in Manual Review Time
0 %
Proactive Compliance Monitoring
0 /7

AES

256-bit Encryption Standard
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Why Choose Altigen's Platform for Compliance Call Recording

Altigen not only provides an AI call recording software, it manages the entire delivery, so your business stays compliant without building expertise in the telecom industry.
  • Microsoft Teams Native
  • Compliance call recording is embedded directly into Microsoft Teams. You don't need third-party apps which means no workflow disruption, no additional hardware required.
  • Fully Managed Delivery
  • Altigen manages number porting, Direct Routing configuration, call flow setup, user provisioning, and ongoing support. You get a fully operational Teams phone system without the operational overhead.
  • In-Built Compliance
  • From call recording for financial services to retention policies for healthcare, Altigen's Teams phone system includes the compliance infrastructure regulated businesses require.
  • Enterprise-Grade Reliability
  • Built on Microsoft Azure with redundant infrastructure and 99.99% uptime SLAs. Your phone system performs when your business depends on it.

Built for the Organizations That Can't Compromise on Call Recording Compliance

Whether you are an MSP that wants to ensure compliance call recording in your cloud phone services, a financial institution or a business where compliance is critical, compliant call recording is designed for you.

Managed Service Providers

Add compliance call recording to your managed services portfolio delivered under your brand name.
  • White-label delivery under your brand
  • High-margin recurring revenue stream
  • No telecom expertise required
  • Full white-glove onboarding and support

Financial Institutions

Meet MiFID II, FCA, and Dodd-Frank obligations with a fully managed, audit-ready compliance call recording platform.
  • MiFID II, FCA, and Dodd-Frank compliant
  • Audit-ready records and retention policies
  • Encrypted storage and role-based access
  • Proactive compliance monitoring with AI

Regulated Businesses

For healthcare, legal, insurance, and any business where call accountability, dispute resolution, and service quality are critical.
  • Objective evidence for dispute resolution
  • AI-powered service quality monitoring
  • Coaching and training from real call data
  • CRM integration for added context
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Ready to Make Every Call Fully Compliant?

See how Altigen’s Tollring Conversation Recording platform simplifies regulatory compliance, protects your organization and improves performance within Microsoft Teams.
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Frequently Asked Questions

Compliance call recording is the process of recording and storing business conversations securely to meet regulatory requirements, support audits, and maintain an auditable record of customer interactions.
Industries such as financial services, healthcare, insurance, legal, and any regulated business handling sensitive customer data require compliant call recording.
AI helps businesses analyze large numbers of conversations to identify risks, detect sentiment and flag issues, helping them make critical insights. It reduces manual effort for reviewing calls for compliance teams.
Yes, Altigen’s compliant call recording platform supports regulations like Dodd-Frank (USA), MiFID II (EU/UK), and FCA rules (UK) requirements.
AI call analysis transcribes every conversation, scores calls against defined criteria, identifies customer sentiment and behaviors, and sends proactive alerts when issues are detected. It removes the need for manual reviews while ensuring compliance.
Yes, MSPs can deliver compliant call recording under their own brand as part of their managed services portfolio. Altigen handles provisioning, configuration, and ongoing support, making it easy to add a high-margin compliance service without telecom expertise.
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