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CoreEngage Teams Contact Center

Transform Customer Engagement with an AI-Powered Omnichannel Contact Center Built Natively for Microsoft Teams
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Platform Uptime
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Platform Overview

CoreEngage Overview

CoreEngage is a Teams contact center solution that enhances customer engagement, accelerates response times, and delivers actionable insights to improve contact center performance.

Native to Teams

Zero Learning Curve

Enterprise security

Trusted Microsoft Protection

Global scale

Powered by Azure
The Measurable Impact of

MaxCloud UC Solution

Improvement in
20 - 20 %
Margin Per Customer
Reduction in
0 %
Revenue per Customer
Increase in
15 - 15 %
First Call Resolution
ROI in
0 %
Customer Support

Why Choose Altigen CoreEngage

Advantages of Choosing Altigen CoreEngage Contact Center

Deliver AI-powered customer engagement directly within Microsoft Teams without the complexity of separate platforms or disconnected experiences.

Benefits:
  • AI-Assisted Service: Leverages AI without sacrificing personalized service.
  • Agent Productivity: Boosts productivity with a unified communications experience.
  • Seamless Integration: Accelerates workflows through deep Microsoft 365 integration.
  • Robust Security: Protects operations with enterprise-grade security and reliability.
  • Lower IT Costs: Reduces costs while simplifying IT operations and management.

CoreEngage Solution Highlights

Enterprise-grade Capabilities to Enhance Every Customer Interaction

CoreEngage extends the power of Microsoft Teams with advanced contact center capabilities designed for modern customer service.

  • Native Teams Experience: Secure, compliant, and resilient within Microsoft Teams.
  • Conversation Intelligence: AI insights that improve every interaction.
  • Omnichannel Engagement: Manage every channel from one platform.
  • CRM Integration: Access customer information without leaving Teams.
  • Reporting & Recording: Gain insights while supporting compliance.

CoreEngage Agent Experience

Everything your Agent Need – All Within Teams

Give your agents the tools they need to resolve issues faster, personalize interactions, and improve performance.

  • Faster Agent Onboarding: Intuitive contact center for Teams within the Teams app.
  • AI-Powered Context: AI summaries shorten interactions and improve efficiency.
  • Omnichannel Engagement: Support customer engagement across every channel.
  • Seamless CRM Access: View CRM data without leaving Teams.
  • Intelligent Routing: Connect customers to the right agents.

CoreEngage Supervisor Experience

The Data and Tools Your Supervisors Need for Peak Performance

Equip supervisors with the insights and tools to maximize team performance and maintain service excellence with Teams call center solutions.

  • Performance Visibility: Monitor agents with real-time and historical insights.
  • Automated QA: Evaluate every customer interaction automatically.
  • Manage Anywhere: Oversee your contact center for Teams from anywhere.
  • Workforce Planning: Align staffing levels with service targets.

CoreEngage Admin Experience

Manage Everything Within a Single Application

Simplify administration and maintain control across your Teams-based contact center from a single application.

  • Access Management: Manage permissions, assign roles, and define user access.
  • Reduced Maintenance: Eliminate application updates and deployments.
  • Azure AD Integration: Manage access through your existing Azure AD policies.
  • Ensure Security & Compliance: Support Microsoft’s Zero Trust approach to encryption and storage.
  • Manage Efficiently: Manage workflows, AI, and customer touchpoints within a single application.

Securely Leverage AI to Boost Performance

Improve Customer Experience, Reduce Costs, and Increase Agent Efficiency

Use AI to enhance customer experiences, improve agent effectiveness, and uncover insights that drive smarter decisions.

  • Faster Service: Automate routine questions around the clock.
  • Lower Costs: Handle more interactions without additional staff.
  • Agent Productivity: Surface knowledge and conversation context instantly.
  • Quality Assurance: Evaluate every customer interaction automatically.
  • Insights & Analytics: Identify trends and performance issues early.

Ready to Replace Your Legacy Contact Center with Altigen’s CoreEngage?

Discover how Altigen’s CoreEngage simplifies omnichannel customer engagement in Microsoft Teams, modernizes contact center operations, and reduces costs.
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