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Call Recording & AI Analytics for Microsoft Teams

Securely Record, Maintain Compliance, Protect Customer Privacy & Gain AI Insights for every Business Conversation.
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Customers Empowered
2500 +
Endpoints Monitored
8000 +
Teams Certified
0 %

Analytics 365 Compliant Call Recording and AI Analytics for Microsoft Teams

Analytics365 Solution Overview:

Capture and analyze customer interactions to improve quality, strengthen compliance, and identify emerging trends.

  • Secure Recording: Record business conversations securely with enterprise-grade protection.
  • Regulatory Compliance: Support compliance requirements across regulated industries.
  • Data Protection: Automatically redact sensitive customer information like credit card numbers.
  • Quality Assurance: Evaluate conversations to improve service quality.
  • Faster Onboarding: Accelerate agent training with AI-powered call insights.
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How Customers Benefit from Analytics365 Call Recording

Increase in Detection of Compliance Issues
30 - 30 %
Improvement in CSAT Scores
10 - 10 %
Reduction in Agent Quality Review Time
50 - 50 %
Improvement in Agent Onboarding Time
20- 20 %

Analytics365 AI Capabilities

Automate Tasks and Turn Customer Conversations into Actionable Insights

Use AI call analysis to identify trends, detect risks, and improve performance. AI call recording software automates reviews and helps managers make faster decisions.

What you can do:
  • Auto Summaries: Generate transcripts and summaries automatically.
  • Smart Search: Find conversation data and trends instantly.
  • Proactive Alerts: Notify managers about critical issues quickly.
  • AI Evaluations: Assess conversations and provide feedback automatically.
  • Risk Detection: Identify compliance and service issues early.
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Built for Regulated Industries

Built for Organizations with Strict Compliance Requirements

Support recording, retention, and oversight requirements across regulated industries while improving service quality and operational efficiency.

What you can do:
  • Financial Services: Support audit and retention requirements.
  • Healthcare: Protect sensitive information and maintain accountability.
  • Insurance: Retain records for claims and dispute resolution.
  • Contact Centers: Improve quality monitoring and coaching.
  • Managed Services: Deliver compliant recording across customer environments.
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Ready to Make Every Call Count?

See how Altigen’s Analytics365 Conversation Recording simplifies regulatory compliance, protects your organization and improves performance within Microsoft Teams.

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