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Compliance Call Recording and Analytics for Teams
Analytics365 by Tollring
Built for regulated industries that need compliant call recording, AI analytics, and audit-ready records.
Businesses Empowered
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Financial Institutions Served
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Platform Uptime
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Platform Overview
Analytics365 Solution Overview
Microsoft Teams Phone is the top-rated enterprise communications platform in the world. Altigen has the expertise needed to help your organization maximize the capabilities of Microsoft 365, Teams Phone and Azure
Native to Teams
Zero Learning Curve
Enterprise security
Trusted Microsoft Protection
Global scale
Powered by Azure
The Measurable Impact of
Compliance Recording and Analytics
Improvement in
15 -
15
%
First Call Resolution
Reduction in
40 -
40
%
Dispute
Resolution Times
Acceleration in
20 -
20
%
Agent Onboarding
Expansion of
90
%
Audited Conversations
Compliance Call Recording and AI Analytics for Microsoft Teams
Securely Record, Analyze, and Protect Every Business Conversation
Capture and analyze customer interactions to improve quality, strengthen compliance, and identify emerging trends.
What you can do:
- Secure Recording: Record business conversations securely with enterprise-grade protection.
- Regulatory Compliance: Support compliance requirements across regulated industries.
- Data Protection: Automatically redact sensitive customer information like credit card numbers.
- Quality Assurance: Evaluate conversations to improve service quality.
- Faster Onboarding: Accelerate agent training with AI-powered call insights.
Analytics365 AI Capabilities
Automate Tasks and Turn Customer Conversations into Actionable Insights
Use AI call analysis to identify trends, detect risks, and improve performance. AI call recording software automates reviews and helps managers make faster decisions.
What you can do:
- Auto Summaries: Generate transcripts and summaries automatically.
- Smart Search: Find conversation data and trends instantly.
- Proactive Alerts: Notify managers about critical issues quickly.
- AI Evaluations: Assess conversations and provide feedback automatically.
- Risk Detection: Identify compliance and service issues early.
Built for Regulated Industries
Built for Organizations with Strict Compliance Requirements
Support recording, retention, and oversight requirements across regulated industries while improving service quality and operational efficiency.
What you can do:
- Financial Services: Support audit and retention requirements.
- Healthcare: Protect sensitive information and maintain accountability.
- Insurance: Retain records for claims and dispute resolution.
- Contact Centers: Improve quality monitoring and coaching.
- Managed Services: Deliver compliant recording across customer environments.
Ready to Make Every Call Count?
See how Altigen’s Analytics365 Conversation Recording simplifies regulatory compliance, protects your organization and improves performance within Microsoft Teams.
Trusted by thousands of Companies, including 1,500 Financial Institutions.
Need help? Call us
+1 408-597-9000
Services
Company
Get in touch
39899 Balentine Drive, Ste 112 | Newark, CA 94560
- sales@altigen.com
- +1 408-597-9000
- +1 408-597-9020