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Customer Engagement for Microsoft Teams.
Maximize the potential of your Microsoft 365 investment with Teams Phone and CoreEngage Microsoft 365 Contact Center.
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Type II certified
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Platform Overview
Teams Phone and CoreEngage Solution Overview
Microsoft Teams Phone is the top-rated enterprise communications platform in the world. Altigen has the expertise needed to help your organization maximize the capabilities of Microsoft 365, Teams Phone and Azure
Native to Teams
Zero Learning Curve
Enterprise security
Trusted Microsoft Protection
Global scale
Powered by Azure
The Measurable Impact of
With Microsoft Teams Phone and CoreEngage
Reduction in
20 -
20
%
Telecom Costs
Increase in Mobile
0
%
Worker Efficiency
Reduction in IT
60 -
60
%
Management Overhead
ROI in
0
%
Three Years
Microsoft Teams Phone
Enterprise Voice Calling Built for the Modern Workplace
Replace your legacy PBX system with cloud-based Microsoft Teams calling solutions. Altigen helps organizations deploy Microsoft Teams phones solution with the reliability, flexibility and control required for enterprise-grade operations.
What you can do:
- Enterprise Voice: Deploy Microsoft Teams calling solutions across your organization.
- Unified Communications: Manage calling, meetings, and collaboration in Teams.
- Built-in Security: Ensure compliance with the Microsoft 365 security stack.
- Azure Resiliency: Achieve business continuity with Microsoft Azure infrastructure.
- Simplified IT: Consolidate communications and reduce administrative overhead.
AI-Powered Teams Contact Center
Deliver Seamless Customer Engagement Inside Microsoft Teams
Deliver seamless customer interactions across voice, chat, SMS, and social; all inside Microsoft Teams. Altigen's AI Teams Contact Center solution enables support and service teams to operate from a single interface while improving response times and customer experience.
What you can do:
- Omnichannel Engagement: Handle voice, chat, SMS, and social interactions.
- AI-Powered Routing: Automate call distribution and self-service workflows.
- Real-Time Analytics: Monitor performance with live dashboards and insights.
- CRM Integration: Connect with Salesforce, Dynamics 365, and ServiceNow.
- Unified Workspace: Manage customer conversations without leaving Teams.
Compliant Call Recording for Microsoft Teams
Securely Capture, Store, and Analyze Business Conversations
Altigen's compliance call recording for Microsoft Teams helps organizations capture interactions securely, meet regulatory requirements, and gain key insights.
What you can do:
- Secure Recording: Record Microsoft Teams calls with enterprise-grade security.
- Conversation Transcripts: Access searchable transcripts for faster review.
- AI Insights: Analyze sentiment, topics, and conversation trends.
- Regulatory Compliance: Meet industry-specific compliance and audit requirements.
- Centralized Access: Store and manage recordings from a single platform.
Microsoft Teams Solutions for Financial Institutions
Secure, Compliant, and Customer-Centric Communication
Deploy a complete Microsoft Teams solution designed for financial institutions. Get enterprise calling, AI-powered customer engagement, compliant communications, and workflow automation on a single platform.
What you can do:
- Secure Communications: Deploy Teams calling solutions for financial enterprises.
- AI Contact Center: Enable AI-powered customer engagement within Teams.
- Regulatory Compliance: Support call recording and data policy requirements.
- Omnichannel Service: Improve customer experiences across communication channels.
- Workflow Automation: Add AI-driven authentication and service workflows.
Ready to Transform Business Communication with Microsoft Teams?
Modernize business communications and customer engagement with Altigen’s Teams solutions.
Trusted by thousands of Companies, including 1,500 Financial Institutions.
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+1 408-597-9000
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- sales@altigen.com
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