unified communications Archives

The Evolution of AI: From Keyword Recognition to Context-Aware Conversations by Mark Allen, Chief Product and Innovations Officer at Altigen Communications Artificial intelligence has come a long way in the last decade, especially in the field of conversational AI. In its earliest iterations, AI was little more than a clever keyword recognition engine. Early chatbots […]

Using Artificial Intelligence in the Contact Center-A Practical Approach  By Mike Plumer, Altigen VP of Sales  AI is getting a lot of attention.  Capabilities are increasing exponentially, and announcements about breakthroughs and ways in which it could affect future daily life are constantly in the news.  It can all be a bit overwhelming.    In discussions […]

Streamline Your Communication with Microsoft Teams SIP Gateway and Altigen Transitioning to Microsoft Teams? The Microsoft Teams SIP Gateway lets you connect approved legacy SIP telephony devices—like desk phones—to Microsoft Teams. This solution consolidates your communication on Teams without the need for immediate hardware replacements, making it a smart, cost-effective choice for organizations moving to […]

Complete Your Teams Unified Communications Journey by Implementing Teams Phone  Microsoft Teams has enjoyed great success as a Collaboration platform since its release in 2017.  With over 320 million users worldwide and 91% of Fortune 100 companies using Microsoft Teams for communication, it is the most widely used platform for business’ today.    What has not […]

Unlocking Business Potential with Altigen’s Unified Communications Introduction In the dynamic landscape of modern business, effective communication is paramount to success. Unified Communications (UC) can revolutionize how organizations connect, collaborate, and thrive. This document highlights the many benefits of adopting Unified Communications with Altigen and empowering businesses to transcend traditional communication barriers. The Power of […]

In this month’s Partner Spotlight, we spent some time with the team at American Technology Services, LLC (ATS). Let’s get right into the details! Who is ATS? American Technology Services, LLC (ATS) is a Managed IT and Security Services Provider and Custom Software Development company headquartered in NYC and Fairfax, VA. ATS was founded in […]

Altigen has announced that it will be participating in Microsoft’s Inspire Worldwide Partner Conference between July 14-18 2019. During the conference Altigen will be conducting one-on-one meetings with Microsoft partners who focus on Office 365 and Microsoft Teams.  According to Mark Sexauer, Altigen’s Director of Microsoft UC Solutions, “Our new solutions for Microsoft Teams, including […]

PBX phone systems have always been a tried and true method of communication for businesses. However, now that other technologies are available, is up-keeping your PBX lines worth the cost? In most cases, the answer is no. There are several other options that have more features for a lower price, so if you’re in the […]

According to an extensive study by Twilio that surveyed over 6,000 consumers in Asia, Europe, and the United States, 89% of customers would prefer to communicate with businesses via SMS text. Considering that texting has become the main method of communication in our everyday lives, especially for younger generations like Millennials and Generation Z, it’s […]

As explained in our recent article, Is Live Chat the New Frontier for Customer Service,  live chat provides a myriad of benefits that will give your business a competitive advantage. The most lucrative benefit is increased profits, by both creating efficiencies and increasing sales. Here’s why connecting with customers through live chat increases sales and […]