More engaged customers. More productive teams. Lower telecom costs.
Turn Microsoft Teams into a Profit Center: Consolidate Your Infrastructure, Lower Telecom Spend, and Drive
24/7 Customer Engagement.
Trusted by organizations across financial services and enterprise
We deliver enterprise communications, contact center, and AI-powered customer engagement solutions for Microsoft Teams customers and IT Managed Service Providers.
Microsoft Teams Solutions
For organizations standardizing on Microsoft Teams.
- Teams Phone
- Teams Contact Center
- Compliance Recording
- Teams for Financial Institutions
Maxcloud Hosted PBX
A fully managed voice platform for MSPs.
- Hosted PBX (UCaaS)
- Integrated Contact Center
- White-label delivery for MSPs
- Rapid deployment and high margins
Why Altigen
Your organization is already on Microsoft 365. Altigen builds on that investment — adding AI-powered contact center, enterprise voice, omnichannel messaging, and intelligent automation natively inside Microsoft Teams.
Your customers get faster, smarter service. Your agents never leave Teams.
Your IT team manages one platform. Your CFO stops paying for tools that duplicate what Microsoft already provides.
One Vendor. Your Choice of Communications Platforms.
Altigen has been at the forefront of business communications for more than two decades — delivering the first IP PBX, the first UC app for
smartphones, and the first contact center for Microsoft Teams. Today, that experience translates into measurable results for every customer.
Microsoft Teams Experts
Native voice, contact center, and compliance solutions built for the Teams ecosystem.
Enterprise-Proven
Trusted by financial institutions and enterprises for secure, scalable deployments.
AI-Powered Innovation
Automate interactions, streamline workflows, and elevate customer experiences.
White-Glove Delivery
Your agents open Teams and everything is there. We provide hands-on onboarding and dedicated ongoing support — so your team is confident from day one.
MSP-Ready
White-labeled solutions with high margins—no telecom burden.
Proven Results
Measurable impact from day one.
Reduction in Telecom Costs
0
%
By consolidating voice, contact center, and communications
onto existing Microsoft 365 licenses.
Customer Self Service
0
x 7
AI IVR and chatbots handle routine interactions around the
clock without adding headcount.
Increase in Agent Productivity
0
Vendor
One contract, one admin console, one security policy
across your entire communications stack.
MICROSOFT TEAMS CONTACT CENTER
CoreEngage — AI-Powered Contact Center for Microsoft Teams
Omnichannel contact center, natively inside Teams. No third-party integrations. No new interfaces for agents to learn.
- Omnichannel routing — Voice, chat, email unified in one Teams queue
- AI-powered IVR — Self-service automation, 24/7 without adding headcount
- Real-time dashboards — Supervisor wallboards and KPI analytics built in
- Compliant recording — Call recording within the Microsoft 365 security stack
TEAMS SOLUTIONS
Teams Phone — Enterprise Voice Inside Microsoft Teams
Retire your PBX. Move to the #1 rated communications platform of 2025.
- Eliminate legacy PBX with zero disruption to existing Teams deployment
- One identity and one security policy — Entra ID, Conditional Access, Defender
- AI IVR and web chatbot handle routine queries 24/7
- Call recording, reporting, and Azure OpenAI analytics built in
- Azure-hosted for full business continuity and compliance
UCAAS
MaxCloud UC — Cloud Communications for MSPs and Their Customers
The complete UCaaS platform — zero hardware, 99.99% uptime, fully managed.
- Fully managed — no servers, no hardware, no maintenance overhead
- 99.99% uptime backed by global Azure data centers
- Mobile app included in every license — work from anywhere
- HD video, SMS/MMS, and instant messaging in one platform
- Scales instantly - add or remove users in real time
How it works
Up and running in weeks. No rip-and-replace required.
Your customers get faster, smarter service. Your agents never leave Teams.
Connect
We integrate Altigen’s solutions directly into your existing Microsoft Teams environment. No new infrastructure. No changes to how your team works today.
Configure
We set up your routing rules, AI IVR flows, agent queues, CoreInsights dashboards, and CRM integrations — tailored to your specific workflows.
Go Live
Your agents open Teams and everything is there. We provide hands-on onboarding and dedicated ongoing support — so your team is confident from day one.
Built for every leader who owns this decision.
The decision to modernize your communications stack rarely belongs to one person. Altigen is built to satisfy every stakeholder in the room.
IT Leadership
Customer ServiceCFOIT LeadershipIT Leadership
You need to simplify your stack, not add to it.
Altigen gives you one platform, one vendor, and one security policy — built on Microsoft 365.
Customer ServiceCustomer Service Executive
Deliver seamless customer experiences at scale.
Altigen gives your teams the tools to respond faster, resolve more, and keep customers coming back — all from one unified platform.
CFOCFO
Predictable costs. Clear value.
One subscription, one vendor, no surprise overages. Altigen makes it easy to justify the investment and track the returns.
For Financial Institutions
Built for compliance-first industries.
Cost reduction
Already on M365? Teams Phone is the most cost-effective path to modern enterprise voice — no additional platform licenses, no new vendor contracts.
Compliance-ready
Teams Phone is part of the Microsoft 365 security stack. Entra ID, Conditional Access, and Microsoft Defender extend seamlessly into every customer interaction.
One identity. One policy.
The same standards protecting your files and emails now protect every call. No parallel security rules. No separate admin logins. One policy across the entire organization.
Business continuity
Hosted entirely on Microsoft Azure. Banks and credit unions are audited for continuity — Azure’s built-in resilience passes that audit without a separate DR solution.
Zero retraining required
No extra interfaces or apps. Agents work in Teams — the tool they already use. Less training, fewer mistakes, and faster go-live than any competing platform.
The lowest-risk choice in 2025
Teams Phone rated #1 communications platform 2025. Highest audio quality per TestDevLab 2025. For cautious institutions, this is the safest decision available.
Customer Stories
Trusted by teams that refuse to compromise
Recent Blogs
Real results from real deployments.
See how organizations across financial services are transforming their customer experience with Altigen.
Altigen News
February 5, 2026
Proven Results
Ready to see Altigen in action?
Talk to an Altigen expert about CoreEngage, Teams Phone migration, or your financial services compliance requirements.
Enterprise communication & AI contact center natively integrated into Microsoft Teams.
Solutions
- CoreEngage — Contact Center
- Teams Direct Routing
- AI IVR for FinTech
- Teams Migration Services
- AI Solutions
Industries
- Financial Services
- Community Banks
- Credit Unions
- Enterprise
Company
- About Altigen
- Management Team
- Careers
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- Contact Us
© 2026 Altigen Technologies — Newark, CA · sales@altigen.com · +1 408-597-9000