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CoreInteract
AI-First Customer Self Service

Leverage AI to Resolve Customer Requests 24×7.
Talk To An Expert

AI First

24 x7
Availability

Any Channel

Phone Calls, SMS,
Chat and Email

95%+

First Contact
Resolution

Elevate your Customer Engagement Capabilities with a Personalized AI Experience

CoreInteract Solution Overview:

Extend your business hours to 24x7. Service customers on their preferred communications channels. Reduce your operating costs.

  • Real-Time Voice Conversations
     Zero-latency interactions across hundreds of natural-sounding voices
  • Digital Media Conversational AI
    Any channel, with conversation history, transcription and sentiment
  • Personalized Context-Aware AI
    Full context retention enables true customer personalization at scale
  • Agent Persona Customization
    Dynamic tone and personality control to match your brand voice
  • Multi-Tasking, Available 24x7
    Always on, managing unlimited simultaneous customer interactions

Customers Benefits from CoreInteract

Increase in 1st Contact Resolution
30- 30 %
Improvement in CSAT Scores
10- 10 %
Reduced Contact Center Costs
15- 15 %
Increase in Live Agent Capacity
15- 15 %

A Single Interface to Build Voice, SMS, Chat, and Email Agents

  • Easily Build Agents with a Structured UI
  • Assign Personas, Skills and Roles to your Agents
  • Choose Pre-built Agents from the Agent Library
  • Use Workflow Builder for Complex Applications
  • Integrate with Hundreds of Apps in the App Library

Our AI Agnostic Platform Provides Customers with Ultimate Flexibility

Select from our Best of Breed Providers or Bring Your Own Key – no Vendor Lock-in

  • Large Language Models
    Azure OpenAI, Gemini, Claude, Nvidia, Llama, etc.
  • Text to Speech / Voices
    Azure, AWS, minimax, Eleven Labs, etc.
  • Hundreds of Pre-Built Integrations
    Hubspot, Salesforce, ServiceNow, Github, etc.
  • Use Altigen SIP or Bring Your Own Carrier
    Any Carrier (Teams: Certified Direct Routing Provider)

Seamless Integration with CoreEngage Contact Center when Human Assistance is Required

  • Native Integration to CoreEngage for Human Escalation
  • Route Unresolved Issues On Demand or via Intent
  • Agent Presented with CoreInteract Conversation Context
  • Integrated Active Queue Page for Simple Setup
  • Full Reporting on Escalation Reasons and Destinations

Control Access with Multi-Level, Multi-Role User Management

  • Hierarchical Structure
    Enforce policies for access and rights from the top down
  • Organization Owners
    Complete control of the system; delegates permissions to entities below
  • Permission Groups
    Admin privileges; create and edit permission groups; assign administrative power to others
  • User Permissions
    Assigned role-based permissions including create, edit, delete or read-only

Maintain Oversight with Activity, Usage and Performance Reporting

  • Unified Activity Dashboard
    Displays all Activity by for a selected period for each Voice and Digital Channel
  • Skills Insights
    Displays which skills (functions) are most used by customers with trend analysis
  • Conversation Analysis
    Shows average conversation time by Channel along with the channel mix
  • 1st Contact Resolutions
    Shows total number of interactions resolved on first contact by channel
  • Model Cost and Usage
     Tracks costs of each interaction by channel

Ready to Transform Customer Engagement with Altigen?

See how Altigen helps organizations improve customer experience, streamline communications, and reduce telecom costs.
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