Sign In
Contact Us

Customer Engagement for Banks and Credit Unions

  • Securely leverage your Microsoft 365 Investment with Teams Phone, Contact Center and Conversational AI IVR
Talk to an Expert
Businesses Empowered
0 +
Financial Institutions Served
0 +
Platform Uptime
0 %

Teams Phone, CoreEngage & Conversational AI IVR Overview

ConvergeIVR is an AI-Powered, Conversational IVR platform that enables your customers and members to securely manage routine transactions and inquiries without an agent. The IVR is used by more than 1,500 banks and credit unions and available through Fiserv.

Microsoft Teams Phone

Microsoft Teams Phone is the highest rated communications platform in the world. Banks and Credit Unions are using Teams to securely implement world class communications within their Microsoft 365 ecosystem.

What you can do:

  • Leverage your Microsoft 365 investment
  • Ensure compliance with the Microsoft 365 Security Stack
  • Achieve business resiliency with Microsoft Azure Infrastructure
  • Simplify and consolidate IT overhead
Explore Teams Phone

Banks and Credit Unions

In Telecom Savings
20 %
Reduction in Identity Based Risk Exposure
0 %
IT Management Reduction
60 %
ROI in Three Years
0 %

AI - Powered Team Contact Center

Banks and credit unions are adopting native Teams Contact Centers to streamline customer service and reduce system complexity. Improve efficiency, collaboration, and overall customer experience within a single platform.

What you can do:

  • Handle omnichannel conversations in one workspace.
  • Automate routing and self-service with AI-powered IVR.
  • Monitor performance with real-time dashboards.
  • Integrate with CRM systems like Salesforce, Dynamics 365, and Service Now.
Explore Teams Contact Center

Conversational AI-IVR

Used by more than 1,500 banks and Credit Unions

Combines AI, Speech Recognition and Automated Authentication to allow callers to seamlessly manage account information and trans-actions. The solution is available through Fiserv, the global leader in financial services technology.

What you can do:

  • Encourages self-service with a conversational experience
  • Provides the experience younger customers prefer
  • Handles routine inquiries and transactions
  • Integrates with the Teams Contact Center
  • Available for every Fiserv account processor
Explore AI-IVR

Ready to Transform Customer Engagement ? with Altigen

See how Altigen helps organizations improve customer experience, streamline communications, and reduce telecom costs.
Talk to Partner Manager
View the Full Partner program
Trusted by thousands of Companies, including 1,500 Financial Institutions.
Need help? Call us

+1 408-597-9000

Services

Company

Get in touch

39899 Balentine Drive, Ste 112 | Newark, CA 94560

Linkedin
Copyright © 2026  Altigen Technologiesn
Altigen color logo

Trusted by thousands of Companies, including 1,500 Financial Institutions

Need help? Call us

+1 408-597-9000

Services

Company

Get in touch

39899 Balentine Drive, Ste 112 | Newark, CA 94560
Linkedin

Copyright © 2025  Altigen Technologies | Designed By XS
Trusted by thousands of Companies, including 1,500 Financial Institutions.
Need help? Call us

+1 408-597-9000

Services

Company

Get in touch

39899 Balentine Drive, Ste 112 | Newark, CA 94560

Linkedin
Copyright © 2026  Altigen Technologiesn