Conversational IVR & Analytics for Banks & Credit Unions

A NextGen AI Powered IVR Solution for Fiserv Customers

Bank & Credit Union Customers

0 +

Calls per Month Processed

500000 +

First Call Resolution

0 %+

Converge IVR Conversational AI and Analytics for Fiserv Customers

Increase in 1st Call Resolution

30- 30 %

Improvement in CSAT Scores

10- 10 %

Reduced Contact Center Costs

15- 15 %

Increase in Live Agent Capacity

15- 15 %

Speed and Convenience
Instant responses without waiting or scheduling
Always Available (24/7)
Accessible any time, unlike agents who may be busy or unavailable.
Digital-Native Comfort
Younger generations grew up with technology and prefer it to conversations
Voice Enabled Preferred
Many customers would prefer to speak vs. type
Low Social Pressure
Some customers may not be comfortable interacting over the phone

TrustID Authentication
Incoming calls are analyzed for signs of fraud
Voice Biometrics
Attributes of a caller’s voice provide a digital signature that can be used as part of MFA
One-Time Passcode
Can be sent via SMS or Email to the information on file
Streamlined Experience
Improving authentication makes it easier for the customer and can make self-service more appealing
Contact Center Efficiency
When customer use self-service for routine transactions, agents can focus on higher value interactions

Real-Times Statistics
Role based access to current and historical data
Call Volumes
Identify what is driving interactions and proactively identify issues
Call Trends
See when usage is increasing or decreasing
Transaction Analytics
Understand how customers are using the IVR and for what types of transactions

CoreEngage makes it simple. Contact us to learn more or to schedule a personalized product demonstration or free, no obligation proof of concept.