CoreEngage Contact Center

Businesses Empowered

0 +

Financial Institutions Served

0 +

Platform Uptime

0 %

CoreEngage Overview

CoreEngage enhances customer engagement, accelerates response times and uses AI to provide actionable insights into your contact center performance.

Improvement in Handle Times

20- 20 %

Reduction in After Call Work Time

0 %

IT Management Reduction

15- 15 %

ROI in Three Years

0 %

Natively in Microsoft Teams
Enables Enterprise-grade security, compliance, and resiliency
AI-Powered Conversation Intelligence
Understand what’s happening in every customer interaction to drive better outcomes and performance
True Omni-Channel Engagement
Remove the silos: Voice, chat, email, and SMS—all from a single unified platform.
Seamless CRM Integration
Provide agents with the information they need, in-app
Advanced Reporting & Compliance Recording
Gain actionable insights and mitigate risk

Ramp Agents Quickly
Intuitive and easy for agents, all within the Teams app
Provide the Information Agents Need
Agents see AI summaries of prior interactions to shorten durations
Interact with Customers over their Preferred Channel
Agents can easily support all channels in an integrated desktop
Make CRM Integration Easy
Agents can view CRM data in-app or launch the CRM record
Improve Efficiency with Intelligent Routing
Connect the right conversation to the right agent

Easily Manage Performance
Real-time and historical data to monitor and manage agents
Automate Quality Assurance
Evaluate every customer interaction automatically
Manage from Anywhere
Work anywhere you can access Teams- Including the mobile app
Understand Staffing Requirements
Ensure you have the right level of staffing to meet targets

Easily Define Access Levels
Manage permissions, assign roles, and define user access
Decrease IT Maintenance
Sysadmins don’t need to push or update applications
Simplify Access- Azure Active Directory Integration
Manage access via your existing Azure AD application policies
Ensure Security Compliance
Aligns with Microsoft’s Zero-Trust approach for encryption and storage
Manage Efficiently with Single-Pane Configuration
Manage flowcharts, AI, and customer touchpoints within a single app

Faster Customer Service
Use AI to handle routine questions 24x7
Lower Operational Costs
Handle more interactions without adding staff
Improve Agent Productivity
Knowledge base + interaction history and conversation summaries
Increase Quality and Consistency
Automatically evaluate every customer interaction
Insights and Analytics
See sentiment, trends and alert management to performance issues

Automatic Recording and AI Analytics
Automatically evaluate conversations with customers
Support Coaching and Training
Provide meaningful feedback to employees and new hires
Maintain Clear Accountability
Transcripts and sentiment analysis confirm actions and outcomes
Eliminate Tedious and Repetitive Tasks
Free up supervisors to spend time on more important tasks
Ensure Compliance
Analytics365 is Microsoft certified compliance recording solution

See how Altigen helps organizations improve customer experience, streamline communications, and reduce telecom costs.