News

To begin our 4-part series, this article will highlight the benefits your credit union should be taking advantage of, specifically, from Office 365.  It’s no secret that members expect the best from their credit unions in today’s economy. Members have always wanted their credit union to be reliable and stable so they feel secure about […]

Presence may indeed be the answer to the age-old question – why didn’t you answer when I called? Or, where have you been all day… I tried calling?  Time is money, so if there was a solution to saving time in the workplace and create better communication efficiency, who wouldn’t jump on it? A survey […]

SAN JOSE, CA–(Marketwired – Apr 19, 2017) –  AltiGen Communications, Inc. (OTCQB: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, announced today its financial results for the second quarter ended March 31, 2017. Second Quarter Fiscal Year 2017 Results Revenue for the second quarter of fiscal 2017 was […]

Picture a normal day at the office. The creative team is pitching their latest idea to the client in a conference call, the HR manager is conducting an initial phone interview, salesmen are closing deals and the receptionist is transferring important inquires. All these tasks are moving your business forward and keeping the lights on. Now […]

AltiGen’s Mike Plumer, Vice President of Sales, was once again featured in CUInsight for his article How would your members rate your phone system? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using a hosted solution: If you asked members to grade your phone system on a scale of one to […]

SAN JOSE, CA–(Marketwired – Apr 6, 2017) – AltiGen Communications, Inc. (OTCQB: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, will announce its second quarter fiscal year 2017 financial results after the close of regular market trading on Wednesday, April 19, 2017. The Company will also hold a […]

Phone systems are an important means of communication, and if your system fails, no matter for how long, your business will be impacted negatively. Even once the system is back up and running, your business will need to repair relationships and budget in repair costs. Just as you do for your data network, your business […]

SIP trunking is not a new technology, but nevertheless, continues to be a popular option for businesses looking to reduce telecom expenses.  SIP Trunking allows businesses to move away from costly PSTN POTS lines and T1/PRI Trunks to take advantage of the cost savings VoIP promises, while gaining other significant advantages as well.  Here are 6 benefits SIP trunking provides: […]

SAN JOSE, CA–(Marketwired – Mar 22, 2017) – AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, is pleased to announce that its MaxACD multimedia contact center solution has completed Microsoft’s rigorous certification program for Skype for Business Server. MaxACD utilizes Microsoft’s UCMA and UCWA APIs […]

There will always be new waves of communication that either fail or flourish in the business world. Are you looking to enhance the communication between employees? Do you need a more effective way to reach your customers? If you are considering adding instant messenger to the ways you communicate, here are the signs that will […]