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col·lab·o·ra·tion kəˌlabəˈrāSH(ə)n/ noun: the action of working with someone to produce or create something. In business terms, collaboration used to mean a conversation across a desk. With Unified Communications, it has evolved to mean an interactive experience on multiple devices, with multiple methods, between multiple people, located in different states/countries/continents, anytime, anywhere. Knowledge is shared in real time, work is done […]

As with all things in life, if you have decided to move your business phone systems to a VoIP solution, you have choices to make. Do you purchase the IP PBX and run and operate the system on premise, or do you look to eliminate the capital expenditure and move to a Hosted IP PBX? […]

AltiGen Announces Its New UC Cloud, Combining Hosted Skype for Business With AltiGen’s Natively Integrated Cloud Contact Center Solution SAN JOSE, CA–(Marketwired – Sep 20, 2016) – AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of Microsoft-based Cloud Unified Communications solutions, announces the availability of AltiGen UC Cloud, an innovative cloud solution combining the capabilities of […]

Businesses in today’s global market not only have employees geographically dispersed, but clients, prospects and vendors located across time-zones. Being a traveling salesman used to mean hopping in a car and driving an hour or two to visit a client or prospect. Now it can mean boarding a plane with a passport in hand for a meeting that […]

We have been discussing the many features of Skype for Business as part of your organization’s overall Unified Communications strategy. It is an immensely powerful tool when it comes to improving intra-company communications, and has numerous features to assist in communicating with the “outside world,” such as the ability to initiate a web meeting with […]

This past July, Forbes published the article For Employee Retention, There’s No Place Like Home which makes the case that employees are more apt to be happy and stay with your company if they have some flexibility when it comes to working remotely. Telecommuting is certainly on the rise, with about 40% of U.S. employees working […]

If you watched the Olympics, no doubt you saw the commercial with Christoph Waltz, discussing “busy, busy, busy” Americans using their mobile phones to multi-task everything (you can view the commercial here). The image of Waltz in dreads as he checks email on vacation, or as a mother soothing her baby while surfing the web on […]

Working remotely is not a new idea. In fact, the term “telecommuting” was first coined in 1972 by employees working on a NASA communication system, and in 1979, the Washington Post published an article called “Working at Home Can Save Gasoline“, which is often credited with introducing the idea of working remotely, and a year later led to the first conference […]

Unified Communications is quickly becoming both a necessity and a burden for IT departments. As employees want to utilize the technologies that they use in the consumer world within a business networking environment, and executives are buying into the benefits of a UC strategy to improve business processes and bottom lines, IT departments are tasked […]

As presented in previous articles, Skype for Business is a rebranded version of Lync, Microsoft’s business communication tool. It was launched in mid 2015 by Microsoft, and is full of enterprise Unified Communication features, with great tools for company collaboration. But Skype for Business is by no means perfect (although Microsoft is always making changes to enhance the product and correct […]